Terms and Conditions
Please read the terms and conditions detailed below carefully. By purchasing the services of this web site you signify your agreement to be bound to these by terms and conditions. These terms and Conditions do not affect your statutory rights.
Your Account & Details
If you create an account, you are responsible for maintaining the confidentiality of that account and password. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website.
FastTrack Divorce.co.uk reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you. You may not use the website content or any of the documents available other than for your own personal use.
FastTrack Divorce does not retain any credit or debit card details and the card details of any online purchases are never known to the company and are transmitted directly to the Merchant Service Provider.
FastTrack Divorce only uses customer details in a strictly lawful manner in accordance with the Data Protection Act 1988.
We will not use customer email addresses to contact our customers once the transaction has been completed other than in support or to notify them of a related product or service that we believe may be of interest to them.
Access to FastTrack-Divorce.co.uk
We will do our utmost to ensure that access to your account and the website will be uninterrupted. However, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
Website access and Usage Limitations
FastTrack Divorce grants you a limited licence to access and make personal use of this website. You are not permitted to download (other than page caching) or modify it, or any portion of it. You are not permitted to resell, distribute, reproduce, copy or create derivative works of our products or the website content.
Your account details are time limited for a period of 28 days. After that period, you will be required to contact FastTrack-Divorce to access your account and documents. You are advised to download all documents at the time of purchase and save to your hard drive.
As a condition of your use of this Web site, you agree that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices.
Guides and Forms
You are not permitted to resell, distribute, reproduce, copy or create derivative works of any of the documents available from FastTrack-Divorce.co.uk.
FastTrack-Divorce.co.uk will not be liable for any damages arising or in any way connected with the use of the documents, website or support. Every endeavour will be taken to ensure that the divorce pack is updated regularly to ensure its accuracy. It is our belief that our divorce pack provides clients with the necessary legal documents and information to complete their divorce. Our divorce pack is for information purposes only and does not provide legal advice, we recommend that you take the advice of a solicitor before proceeding.
Support and Guidance
FastTrack Divorce provide technical and general enquiries regarding the use of the relevant forms, however we are not legal advisors and are not authorised to provide legal advice.
We make every reasonable effort to dispatch completed documents within 72 hours of receiving the necessary information to complete those documents, if submitted before 4.30pm Monday to Friday (excluding national holidays) or three working days if the information is submitted outside of the stated working hours.
Fasttrack Divorce will not be liable for any delays which may arise due to administrative issues, fees (EX160) or lost documents by the court. Every endeavour will be taken to deal with any delays or issues however we are unable to control the court process.
Cancellation and Refund Policy
We offer an automated software service (where the computer software is 'unsealed' by the computer immediately on purchase). All transactions of this type are exempt under the Consumer Protection (Distance Selling) Regulations 2000.
Therefore, ALL FEES ARE NON-REFUNDABLE. However if, within 30 days of purchase, you find another product that offers the same quality of service, documentation and support as ours, for less money, we will give you a no-quibble 100% refund GUARANTEED.
Customer Care and Complaints
We pride ourselves on providing a full customer care service and we intend on dealing with all complaints made in relation to our service within 14 days of receipt. Normally our response to any complaint will be made in writing.
Please be aware that any customers who use certain E-Mail accounts (e.g. AOL) may receive E-Mails to a ‘bulk folder’ rather than the ‘inbox’.